FAQs
About us
What is your phone number and email address?
(904) 800-8800
[email protected]
What are your hours of operation?
We are open Monday through Friday from 7 AM to 6 PM, and Saturday & Sunday from 8 AM to 5 PM. We are closed on all major holidays with no pickup, drop-off availability, and no dog daycare.
Are you hiring new employees?
Yes! We are always on the lookout for great talent. Look for our advertisement on Indeed.
Can I tour your facility before boarding my dog?
Absolutely! Tours are available from 10 AM to 2 PM during weekdays.
Pricing
When is payment due?
Clients are asked to have a credit card on file. We charge your card at the time of pickup. We do not release dogs without full payment.
Do you have a cancellation fee?
Yes, cancellations must be made 72 hours before your reservation. Unpaid balances result in pets remaining in our care until full payment is made.
Dog Boarding
What should I expect when boarding my dog for the first time?
Our staff will ensure your pet feels comfortable and well-cared for. Feeding, cleaning, and playtime are all scheduled to provide structure and familiarity. We also follow your instructions.
How long can my dog board with you?
We have seen dogs board with us as long as six months, but we recommend not exceeding 90 days. Long-term boarding is available; please contact us for pricing.
What is your minimum age for boarding a dog?
Dogs must be at least 4 months old to board with us, or whenever they have all of their vaccines: Bordetella (every six months), and Distemper & Rabies (every year).
Why should I board my dog at Happy Hound Dog Resorts?
We are fully insured and licensed, with a dedicated team that ensures your pet’s safety and comfort. Our facility meets all regulatory requirements, offering a safe and clean environment for your pet.
Dog Daycare
What types of exercise options are available?
Dogs in the care of Happy Hound Dog Resorts for Dog Daycare are out on the daycare floor all day. No cages are ever used in our facilities. We allow the dogs to play with supervision of staff and customers may watch on the cameras.
My Dog
What vaccinations are required for boarding?
Dogs must have yearly DHLPP, yearly Rabies, and Bordetella (6-month) vaccines. We also recommend a fecal exam but it is not mandatory. The dog flu vaccine is not required.
My dog has special needs. What accommodations are available?
We offer climate-controlled spaces, quiet suites, and administering medications, diaper changes, and handling special needs pets. Please give us your instructions.
Can I bring my own food for my dog?
Yes! We encourage you to bring dog food from home to maintain your pet’s diet and feeding routine.
Can my pets stay together?
Yes, we can accommodate multiple pets together in our suites, with options based on the size and number of pets.
Do you board aggressive dogs?
We do not board aggressive dogs. We have areas where we can board dogs that do not get along with other dogs. They play with staff and receive one-on-one time.
Safety
What makes Happy Hound Dog Resorts a safe choice for my pet?
Our staff is trained in safety protocols, and we have procedures for emergencies and natural disasters. We are also located near many amazing veterinarians.
Why might my dog be thirsty or lose weight after boarding?
It’s common for dogs to drink more water and lose some weight due to excitement and increased activity during their stay. We monitor water intake and ensure pets are well-fed.
Other Concerns
Can my dog have toys and bedding during their stay?
Yes, you can bring toys, bedding, treats, and plastic slow feeders. We do not allow breakable ceramic bowls or personal food bowls.
What are your holiday hours?
We are closed on all major holidays, and no pick-up or drop-off services are available on these days.
If you have additional questions or concerns, please reach out to us! We are here to help.
